Welcome to the LANCOM Support Knowledge Base

In our Knowledge Base you will find informations about your LANCOM products as well as helpful instructions on configuration and troubleshooting.

Do you have ideas and suggestions about the content of the LANCOM Support Knowledge Base? Please send us an e-mail to: knowledgebase@lancom.de.

Maintenance work in the LANCOM Support Knowledge Base

Due to maintenance work, the LANCOM Support Knowledge Base will not be available on Tuesday, 13 February 2024 from 3 pm to approx. 7 pm CET.

Thank you for your understanding.

New & recently updated articles

Title
Updating a WAN or VPN connection via script with subsequent connection disconnect
Troubleshooting guide: Search results from Bing cannot be called up via a LANCOM R&S®Unified Firewall with active SafeSearch
Troubleshooting guide: Access points with LCOS LX in a WLC cluster cannot establish a connection to the Slave
Recommended channel selection in the 6-GHz band for access points with LCOS LX
Optimizing the IKEv2 connection setup in Enterprise scenarios

Title
Activating the variable UF_DEFAULT_IF in an LMC project via the LMC API
Adjusting the lifetimes of an IKEv1 connection on a LANCOM R&S®Unified Firewall
Best practice when creating firewall rules on LANCOM R&S®Unified Firewalls (LCOS FX)
Configuration of the BPjM module in the content filter of a LANCOM R&S®Unified Firewall
Configuring a bridge in conjunction with VLAN on a LANCOM R&S®Unified Firewall

Title
"Error code: 9011 - A general error has occured" when deactivating the license in the Advanced VPN Client 5.00 Rel
Adding a separate DNS server in the Advanced VPN Client
Adjusting the lifetimes of an IKEv1 connection on a LANCOM R&S®Unified Firewall
Adjusting the lifetimes of an IKEv1 connection on a LANCOM router
Advanced notice: Elimination of obsolete and insecure encryption algorithms in IKEv1 in the next LCOS Major Release

Title
802.11ac clients cannot connect with a LANCOM access point operating in 802.11ac-only mode (except for iOS devices)
Accessing the Public Spot login or logout page with a DNS name
Activating IAPP in a single ARF network
Activating the power-saving mode for a logical wireless network (APSD)
Adaptive Noise Immunity for reducing interference on the WLAN

Title
Activating the variable UF_DEFAULT_IF in an LMC project via the LMC API
Assigning different Wi-Fi networks to access points managed by the LMC
Comparison of the "Hotspot" and "Hotspot Network" functionalities in the LANCOM Management Cloud
Configuration of GS-3xxx switches cannot be rolled out via the LMC with a port description with more than 16 characters
Configuration of the vRouter cannot be rolled out via the LMC after changing the number of interfaces

Title
Adding additional SIP single accounts with the Setup Wizard
Calling line identification restriction (CLIR) for inbound and outbound calls
Clock accuracy with LANCOM VoIP routers
Configuration wizards for use with the LANCOM rollout wizard
Configuring an Alcatel Lucent OmniPCX Enterprise in combination with a LANCOM All-IP router

Title
Available RAM in LANCOM switches
Best Practice recommendations for redundant scenarios with LANCOM switches
Compatibility matrix for LANCOM devices and suitable PSUs (incl. power consumption)
Compatibility of SFP modules and direct attach cables with LANCOM devices & LANCOM UF Extension Modules
Configuration export / import for an XS and GS-45xx series switch via the webinterface

Title
Automatic upload of firmware or configuration from external data media
Can I change the configuration ports of LANCOM routers and access points?
Changing the language setting in LANconfig and LANmonitor/WLANmonitor
Commissioning a LANCOM Common Criteria router with the CC Start-up Wizard
Configuration export / import for an XS series switch via LANconfig

Title
Adding Wireless ePaper Displays to the LANCOM Wireless ePaper Server by means of bulk import
Connecting an ePaper access point with LCOS LX to the ePaper server
Connecting the ePaper server to Office 365 using “modern authentication”
How is the battery of a LANCOM Wireless ePaper Display (WDG-1 & WDG-2) changed?
How to properly reset a Wireless ePaper Display to its factory settings?

Titel
How to LANCOM with Kalle: Introvideo
How to LANCOM with Kalle / Episode 1: Basic Configuration
How to LANCOM with Kalle / Episode 2: Internet Access
How to LANCOM with Kalle / Episode 3: Dynamic DNS
How to LANCOM with Kalle / Episode 4: Remote Access VPN